Frequently Asked Questions
How to login into the app?
How to use the widget in OBS?
The app keeps 'connecting...' How to fix that?
The app freezes on 'connecting...' when it doesn't have permission to read your heart rate. Permissions are requested by the app after the first login.
To fix the issue you have to:
- reinstall the app
- give all permission requested after the first login
- should work fine now, if not let me know via the 'Contact' form
I purchased the app via my phone. How to install the app?
If the app wasn't installed on your Apple Watch automatically, find Stromno in the App Store on your Watch and install
I purchased the app and the Watch still shows the price.
If the app was purchased from your phone and the App Store on your Watch says a price.
It's the App Store bug and we can't help you with it, and we need your help to find a solution.
There are few things to do:
- contact Apple Support regarding the bug
- if you have a payment confirmation set up, try 'purchasing' the app and it should install the app without the payment.
- Let me know about this situation via the 'Contact' form
I will need to know what Apple Watch gives as a solution, your iOS, and WatchOS versions, if 'purchasing' worked without the payment for you.